# Download Support Ticket Attachment

`GET https://api.suger.cloud/org/{orgId}/support/ticket/{ticketId}/attachment/{attachmentId}`

Authenticated download of a support-ticket attachment (GitHub-Issues backend). Verifies that the caller's org owns the ticket and that the ticket references this attachment, then redirects to a short-lived signed URL. Pass format=JSON to receive that URL in the response body, which is what a browser requires: it cannot follow this redirect, because the Authorization header makes the request preflighted and a preflighted request that is redirected to another origin fails.

## Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `orgId` | path | string | yes | Organization ID |
| `ticketId` | path | string | yes | Ticket ID |
| `attachmentId` | path | string | yes | Attachment ID |
| `format` | query | string | no | Set to JSON to receive the signed URL in the response body. Omit for the default redirect. |

## Responses

### 200 — The signed URL (format=JSON only)

Content-Type: `application/json` · Schema: `SupportTicketAttachmentURL`

**`SupportTicketAttachmentURL`** fields:

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `expiresIn` | integer | no | ExpiresIn is how long the URL stays valid, in seconds. |
| `url` | string | no |  |

### 302 — Redirect to a short-lived download URL

Content-Type: `application/json`

### 404 — Not found

Content-Type: `application/json`

### 500 — Internal server error

Content-Type: `application/json`

## Example

_Generated from this operation's schema. Values are placeholders — substitute your own ids, and set `SUGER_TOKEN` to a bearer token from the [OAuth client-credentials exchange](https://doc.fours.com/settings/oauth-app/)._

### Request

```bash
curl -X GET 'https://api.suger.cloud/org/{orgId}/support/ticket/{ticketId}/attachment/{attachmentId}' \
  -H "Authorization: Bearer $SUGER_TOKEN"
```

### Response — 200

```json
{
  "expiresIn": 1,
  "url": "https://example.com"
}
```

### Error — 404

```json
"string"
```

---

API reference: https://doc.fours.com/api/