# Create Support Ticket Comment

`POST https://api.suger.cloud/org/{orgId}/support/ticket/{ticketId}/comment`

create support ticket comment

## Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `orgId` | path | string | yes | Organization ID |
| `ticketId` | path | string | yes | Ticket ID |

## Request Body

Required.

Content-Type: `application/json` · Schema: `SupportTicketComment`

**`SupportTicketComment`** fields:

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `comment` | array<SupportTicketCommentDetail> | no |  |
| `comment_text` | string | no | When creating a new comment, only CommentText is required. |
| `creator` | SupportTicketUser | no |  |
| `date` | string | no |  |
| `id` | string | no |  |

**`SupportTicketCommentDetail`** fields:

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `attachment` | SupportTicketAttachment | no |  |
| `frame` | SupportTicketFrame | no |  |
| `image` | SupportTicketImage | no |  |
| `text` | string | no |  |
| `type` | string | no |  |

**`SupportTicketUser`** fields:

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `email` | string | no |  |
| `id` | string | no | The Fours user ID. |
| `isSugerEmployee` | boolean | no | Whether the user is a Fours employee. |
| `profilePicture` | string | no |  |
| `username` | string | no |  |

**`SupportTicketAttachment`** fields:

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `date` | string | no |  |
| `id` | string | no |  |
| `mimetype` | string | no |  |
| `size` | integer | no |  |
| `thumbnail_large` | string | no |  |
| `thumbnail_medium` | string | no |  |
| `thumbnail_small` | string | no |  |
| `title` | string | no |  |
| `url` | string | no |  |

**`SupportTicketFrame`** fields:

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `id` | string | no |  |
| `url` | string | no |  |

**`SupportTicketImage`** fields:

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `extension` | string | no |  |
| `id` | string | no |  |
| `name` | string | no |  |
| `thumbnail_large` | string | no |  |
| `thumbnail_medium` | string | no |  |
| `thumbnail_small` | string | no |  |
| `title` | string | no |  |
| `type` | string | no |  |
| `url` | string | no |  |

## Responses

### 200 — OK

Content-Type: `application/json` · Schema: `SupportTicketComment`

**`SupportTicketComment`** fields:

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `comment` | array<SupportTicketCommentDetail> | no |  |
| `comment_text` | string | no | When creating a new comment, only CommentText is required. |
| `creator` | SupportTicketUser | no |  |
| `date` | string | no |  |
| `id` | string | no |  |

**`SupportTicketCommentDetail`** fields:

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `attachment` | SupportTicketAttachment | no |  |
| `frame` | SupportTicketFrame | no |  |
| `image` | SupportTicketImage | no |  |
| `text` | string | no |  |
| `type` | string | no |  |

**`SupportTicketUser`** fields:

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `email` | string | no |  |
| `id` | string | no | The Fours user ID. |
| `isSugerEmployee` | boolean | no | Whether the user is a Fours employee. |
| `profilePicture` | string | no |  |
| `username` | string | no |  |

**`SupportTicketAttachment`** fields:

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `date` | string | no |  |
| `id` | string | no |  |
| `mimetype` | string | no |  |
| `size` | integer | no |  |
| `thumbnail_large` | string | no |  |
| `thumbnail_medium` | string | no |  |
| `thumbnail_small` | string | no |  |
| `title` | string | no |  |
| `url` | string | no |  |

**`SupportTicketFrame`** fields:

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `id` | string | no |  |
| `url` | string | no |  |

**`SupportTicketImage`** fields:

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `extension` | string | no |  |
| `id` | string | no |  |
| `name` | string | no |  |
| `thumbnail_large` | string | no |  |
| `thumbnail_medium` | string | no |  |
| `thumbnail_small` | string | no |  |
| `title` | string | no |  |
| `type` | string | no |  |
| `url` | string | no |  |

### 400 — Bad request error

Content-Type: `application/json`

### 500 — Internal server error

Content-Type: `application/json`

## Example

_Generated from this operation's schema. Values are placeholders — substitute your own ids, and set `SUGER_TOKEN` to a bearer token from the [OAuth client-credentials exchange](https://doc.fours.com/settings/oauth-app/)._

### Request

```bash
curl -X POST 'https://api.suger.cloud/org/{orgId}/support/ticket/{ticketId}/comment' \
  -H "Authorization: Bearer $SUGER_TOKEN" \
  -H 'Content-Type: application/json' \
  -d '{
  "comment": [
    {
      "attachment": {
        "date": "2026-01-31T12:00:00Z",
        "id": "01H0000000000000000000",
        "mimetype": "string",
        "size": 1,
        "thumbnail_large": "string",
        "thumbnail_medium": "string",
        "thumbnail_small": "string",
        "title": "string",
        "url": "https://example.com"
      },
      "frame": {
        "id": "01H0000000000000000000",
        "url": "https://example.com"
      },
      "image": {
        "extension": "string",
        "id": "01H0000000000000000000",
        "name": "Acme Corp",
        "thumbnail_large": "string",
        "thumbnail_medium": "string",
        "thumbnail_small": "string",
        "title": "string",
        "type": "string",
        "url": "https://example.com"
      },
      "text": "string",
      "type": "string"
    }
  ],
  "comment_text": "string",
  "creator": {
    "email": "buyer@example.com",
    "id": "01H0000000000000000000",
    "isSugerEmployee": true,
    "profilePicture": "string",
    "username": "Acme Corp"
  },
  "date": "2026-01-31T12:00:00Z",
  "id": "01H0000000000000000000"
}'
```

### Response — 200

```json
{
  "comment": [
    {
      "attachment": {
        "date": "2026-01-31T12:00:00Z",
        "id": "01H0000000000000000000",
        "mimetype": "string",
        "size": 1,
        "thumbnail_large": "string",
        "thumbnail_medium": "string",
        "thumbnail_small": "string",
        "title": "string",
        "url": "https://example.com"
      },
      "frame": {
        "id": "01H0000000000000000000",
        "url": "https://example.com"
      },
      "image": {
        "extension": "string",
        "id": "01H0000000000000000000",
        "name": "Acme Corp",
        "thumbnail_large": "string",
        "thumbnail_medium": "string",
        "thumbnail_small": "string",
        "title": "string",
        "type": "string",
        "url": "https://example.com"
      },
      "text": "string",
      "type": "string"
    }
  ],
  "comment_text": "string",
  "creator": {
    "email": "buyer@example.com",
    "id": "01H0000000000000000000",
    "isSugerEmployee": true,
    "profilePicture": "string",
    "username": "Acme Corp"
  },
  "date": "2026-01-31T12:00:00Z",
  "id": "01H0000000000000000000"
}
```

### Error — 400

```json
"string"
```

---

API reference: https://doc.fours.com/api/